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Fire & Water - Cleanup & Restoration

Our Morning WIP Meetings

6/2/2022 (Permalink)

Three young professionals gathered around a wooden table in the lobby of an office, discussing. Our WIP meetings allow all departments to catch up with each other.

Excellent customer service is the backbone of our business model.  It is our guiding star.  To help maintain this high standard, every morning at 8AM, we hold a company wide Work In Progress (WIP) meeting.  This meeting keeps all departments up to date on all current jobs.  Keeping everyone on the same page means that any of our customer’s concerns, whether voiced the day before or in an after-hours call, can be addressed as soon as possible.

These meetings also help monitor the progress of our jobs and set up accountability for the day.  Fostering open communication allows us to act on the newest information, whether our Job File Coordinators need to send out new release forms or our Production Team needs to act on a brand-new leak. 

Most importantly, however, these WIP meetings are an opportunity to come together as a family.  To greet each new day with the strengthened support of each other.  We are blessed to have an amazing team, and everyday we give thanks to that.  These are the values and ideals our customers can expect when they hire us for a job.

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